Our Return Policy
At Play Arena, we strive to ensure customer satisfaction with every purchase. However, due to the nature of digital products, refunds and returns are subject to specific conditions outlined below.
Conditions for Returns
- Returns are only applicable for products that were not delivered or activated.
- If the product is defective or cannot be activated, you are eligible for a refund.
- Refunds will not be issued for successfully delivered and activated products.
How to Request a Refund
To request a refund, please contact our support team with the following details:
- Your order number or proof of purchase.
- A description of the issue you are experiencing.
- Any relevant screenshots or error messages.
Our team will review your request and respond within 3-5 business days.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- The product was successfully delivered and activated.
- The refund request was submitted more than 14 days after purchase.
- The issue arises due to incompatibility with your system or device.
Changes to This Returns Policy
We reserve the right to update this Returns and Refunds Policy at any time. Any updates will be reflected on this page. Please review it periodically for the latest information.